June, 2002

Dr. Bill Gaultiere
Director of New Hope & Psychologist with ChristianSoulCare.com

(714) 971-4213,
DrBill@CrystalCathedral.org

If you're taking this class by CE Notes or tape then complete this exam and turn it into Sheila on T-5 or at SheilaS@CrystalCathedal.org in order to receive credit. 

A New Hope caller opens her conversation by saying: "I need to go to work this morning, but I just can't face my co-worker.  Our desks are right next to each other and she just ignores me.  She won't talk to me.  She doesn't even look at me.  And she's been telling lies about me to other people in the office."

Consider each of the following initial counselor responses below and to what extent they are helpful or hindering to the caller.  Rate each response by placing a mark somewhere on the line.

1. It's hard for you to work right next to this person.

Hindering __________________________________________ Helpful

2. Have you tried to talk to your co-worker about this?

Hindering __________________________________________ Helpful

3. What have you said to your co-worker recently?

Hindering __________________________________________ Helpful

4.  You've worked beside her before, I know you can do it again.

Hindering __________________________________________ Helpful

5. I had a friend who was ignoring me and spreading false rumors too.

Hindering __________________________________________ Helpful

6. It feels scary to you to work right next to someone who has hurt you.

Hindering __________________________________________ Helpful

7. You're feeling anxious because you've been trying not to face this.

Hindering __________________________________________ Helpful

8. You should talk to your supervisor about this.

Hindering __________________________________________ Helpful

9. It sounds like you feel rejected by your co-worker.

Hindering __________________________________________ Helpful

10.  What other interactions have you had with this co-worker?  What's another idea for how you can respond to him?

Hindering __________________________________________ Helpful

11.  You want to ask your supervisor to move your desk, don't you?

Hindering __________________________________________ Helpful

Write in your counselor responses to each chatter/caller statement.  Then evaluate your responses using the "A-B-C's of New Hope Counseling Checklist."  Next week I'll give you the complete transcript with helpful responses from the New Hope Counselor.

Chatter:  My wife is not able to cope with her 87-year-old mother, who keeps saying she wants to go to sleep forever.

Chatter:  The stress from her mother is making my wife ill.  She is having to take nerve pill for high blood pressure.

Chatter:  I have my own problems, but not that effect me every day.  My wife needs to know if what she is doing is right or wrong.  She believes that God is not ready to take her mother because she is not with him yet.

Chatter:  My wife doesn't want to feel that she didn't do everything she could for her. Her mother is not deathly ill, just tired.  We would like to get mom closer to God.  We go with her to a service at her rest home every Sunday.

Chatter:  At the Sunday service she just sits there and doesn't seem to care about what is going on.

Chatter:  She is quiet and only talks when she wants something.  In the past we had great times together, and when I retired we all decided to move to Las Vegas.

Chatter:  We will talk to some of our Christian friends here in Las Vegas.  We will let them know of the struggles we are having with mom. 

Chatter:  Are there any good books on this subject?

Chatter:  This is our first time to visit New Hope, so we will look at the books described on your web site. God bless you